Level 3 in Information Technology

IT Support Technician

Help Desk Officer

Junior Systems Administrator

Troubleshooting IT hardware and software

Providing network support and diagnostics

Creating user documentation and basic programming

Operating business software and digital media packages

Ensuring cybersecurity and information protection

You’ll gain practical skills in troubleshooting IT systems, supporting clients, and using a range of software and digital tools. The course also covers cybersecurity, basic programming, and creating digital content—preparing you for real-world entry-level IT roles.

This course includes a total of 12 units, combining core subjects with a range of elective options to suit your interests and career goals. You'll cover essential IT foundations while also developing practical, real-world skills in areas like network support, digital media, and client communication.

Core Units (6):
- Use computer operating systems and hardware
- Operate application software packages
- Operate digital media technology packages
- Work in a team
- Identify and use specific industry standard technologies
- Maintain the integrity of ICT systems

Elective Units (6 – selection may vary):
- Develop and extend critical and creative thinking skills
- Use business software applications
- Securely manage personally identifiable information and workplace information
- Interact and resolve queries with ICT clients
- Provide network systems administration
- Apply introductory programming techniques

Additional elective topics may include:
- Creating user documentation
- Troubleshooting basic ICT problems
- Providing ICT advice to clients
- Designing and creating organisational documents
- Producing digital images for the web
- Developing a web presence using social media

This course comes with 3-6 Months of Access Time

Offered entirely online and self-paced, this course gives you the flexibility to balance your studies with personal and professional commitments.

By studying with ViewJobs Academy, you'll be able to apply the theory you learn into practical, work-ready skills.

We prioritise providing you with hands-on experience through simulated workplace environments, ensuring you gain the confidence and practical abilities needed for your desired role.

While studying with ViewJobs Academy, you'll have access to:
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• A dedicated Student Support Team
• Specialist trainers to guide you through the learning process
• Interactive online resources to enhance your learning experience

This self-paced, online course provides the flexibility to balance your studies with personal and professional commitments.

You'll engage in real-world assessments like report writing, role-playing, and independent research projects, developing practical, job-ready skills.

At ViewJobs Academy, you'll receive support from a dedicated Student Support Team and specialist trainers, along with interactive online resources.