Certificate in Hotel Operations Management

Hotel Operations Manager

Cruise Ship Staff

Customer Service Supervisor

Staff coordination and leadership

Operational quality control

Guest relations and conflict resolution

Hospitality communication (phone, email, in-person)

Facility and housekeeping management

You’ll gain the skills needed to confidently manage front desk operations, food and beverage services, housekeeping, and facilities. The course also covers communication strategies, activity coordination, and guest service standards to ensure operational excellence.

1. Scope & Nature of Hotel Management
2. Organisation of the Workplace
3. Staff Management
4. Control Systems in Hotels
5. Front Desk Management
6. Servicing Rooms & General Cleaning
7. Building & Facility Management
8. Activities Management
9. Food Service in Hotels

This course comes with 3-6 Months of Access Time

Offered entirely online and self-paced, this course gives you the flexibility to balance your studies with personal and professional commitments.

By studying with ViewJobs Academy, you'll be able to apply the theory you learn into practical, work-ready skills.

We prioritise providing you with hands-on experience through simulated workplace environments, ensuring you gain the confidence and practical abilities needed for your desired role.

While studying with ViewJobs Academy, you'll have access to:
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• A dedicated Student Support Team
• Specialist trainers to guide you through the learning process
• Interactive online resources to enhance your learning experience

This self-paced, online course provides the flexibility to balance your studies with personal and professional commitments.

You'll engage in real-world assessments like report writing, role-playing, and independent research projects, developing practical, job-ready skills.

At ViewJobs Academy, you'll receive support from a dedicated Student Support Team and specialist trainers, along with interactive online resources.